Privacy Policy
Smart Experiences, below referred to as “we”, respects your privacy rights and recognizes the importance of protecting the personal information – as outlined below – that you provide us with. This privacy policy describes how and why we collect, store and use the personal information you provide us with and the actions you can take to access, correct or delete this information. By using this website you consent to the information management practices described herein. We reserve the right to modify this privacy policy at any time in accordance with our terms and advise you to review it on a regular basis.
Your account and orders
When you register an account or place an order at RuneCherry certain basic information will be collected from you and stored in our database. Your username, email, date of birth, phone number, IP address. Additionally, if you choose to stay logged on to your registered account, a cookie will be stored on your computer.
Besides a manual registration you can login via Facebook in which case the email address and name registered with your Facebook account will be stored in our database together with an automatically generated and completely random password. When you log in via Facebook we will also find out whether you have liked our Facebook fan page or not.
Should you wish to terminate your account with us you must contact our live chat or send an email to info@runecherry.com instructing us to do so. Your account including all personal information will be deleted within 24 hours.
Social sharing and feedback
You can share our content on various social networks and websites and leave your feedback. We advise you to review the privacy policy of any such network and website to ensure that it is to your liking. When you comment on products, news, and guides via Facebook, a link to your profile will be made publicly available in the comment. Prior to commenting, we advise you to make sure that only the information you are willing to share about yourself is publicly viewable on the social network in question.
You can also like our Facebook fan page in which case your profile photo and a link to your profile may be featured in our Facebook widget in the right sidebar. It will most likely only be displayed to your actual Facebook friends in the event that they visit this website. If you don’t want this you must unlike our Facebook fan page.
Live Chat
Everything that is written in the Live Chat will be stored on our server together with your IP location. Any information you provide us with in the pre-chat survey will be stored as well. Only we have access to this information and we screen it regularly to control that our customer service is satisfactory and that deliveries have been carried out in case of a dispute with a customer. Our Facebook page is also connected to our live chat application so if you message us on Facebook the message will be stored on our live chat server. All communication to and from our live chat server is encrypted with 2048-bit SHA256 and we employ the highest safeguards to prevent unauthorized access to the server.
SMS payment
In order to use the SMS system, you agree that you are 16 years or older or have permission from one of your parents. To be able to give the right payment system we are getting your IP.
Delivery information
In case an order necessitates delivery to your in-game account, we will collect your in-game account name during checkout, or alternatively via live chat or email. In case an order necessitates direct access to your in-game account, we will collect your in-game account name, password, and pin codes (if applicable) during checkout, or alternatively via live chat or email.
Order status
We will use your email address to send you updates on your order status, receipt of purchase, and confirmation of delivery. Your order status is also accessible on this website via the order history section of your registered account. If you have placed an order as a guest you can track that order using our guest tracking. Your order reference must be used to access the guest tracking.
Links to other websites
There are several places throughout our websites where we link to third-party websites that do not operate under this privacy policy. We recommend that you review the privacy policy of all third-party websites.
Additionally, when you visit our website there will be a cookie stored on your computer that will allow us to target you with our ads when you visit any website that shows Google advertisements. This cookie has an expiration time of 30-90 days. You can opt out of our advertisement on Google and its search partners by changing your personal Google ads settings.
We do not add any cookies we work with sessions this can be seen as a cookie but is not.
Google Analytics 4 (GA4)
We use Google Analytics 4 (GA4) to understand how visitors interact with our website. GA4 collects data related to your browsing activities on this site, including your interaction with our content, the device and network you are using, and your location data. This data helps us analyze website traffic, improve user experiences, and develop better services. Google may also use the data collected to personalize ads across its network of websites. The data collected via GA4 is anonymized and cannot be used to personally identify you. If you wish to opt-out of GA4 tracking, you can do so by adjusting your Google Ads Settings or by installing the Google Analytics opt-out browser add-on.
Storage and security
We protect the privacy and integrity of the information we collect by employing appropriate administrative protocols, technical safeguards, and physical security controls. The information we collect is stored on computers located in a controlled, secure facility protected from physical and electronic unauthorized access, use, or disclosure. We transmit the information used by our external service providers for the specific outsourced operations listed above across public and private networks via recognized encryption technologies, such as Secure Sockets Layer (SSL) software, which encrypts the information you input.
Although we follow the procedures outlined above, no method of transmission over the Internet or method of electronic storage is 100% secure. Thus, while we employ commercially available means to protect your information, we cannot guarantee its absolute security.
Removing your information
If you wish to delete your account registered with us and/or any order information you must first prove ownership of the email address registered with your account or associated with the orders in question. After that, we may need up to 3 days to process the request.
Compliance with legal authorities
To enforce our or a customer’s legal rights, in compliance with local, state, federal, and international law, we may disclose information to law enforcement agencies.
Contact information
You may contact us at info@runecherry.com.